"We're about to go out for lunch..."

That's what the nurse/receptionist told me when I registered for my check-up at the Kumpulan Medijaya in Damansara Utama. I gave a disgruntled non-smirk and eventually I had my check-up, though one can easily tell from the demeanor, the eyes, the faces (and the lack of colour in them) that they didn't want me to be there.

I left swearing I'd never go there again, not unless I was stretchered in because a hydrant, then a tree, crashed into  me and my car.

We're about to go out to eat - can you come back at 2.00 (the time was 12.15-ish). So let me get this right: You do not wish to serve me because you're hungry? Well, why don't you pop a biscuit whilst you scan me for rabies?

Blurred categories and marginal concepts are great for creativity but c'mon, when it comes to lunch you're EITHER "In" OR "Out". When it comes to your doors, they're EITHER "Open" OR "Closed". If you want them to be closed, then say we're closed. Nobody wins if you want to be closed but are forced to admit you're open.

That's messed up - and it shows in your service.