Wednesday, July 30, 2008

The Main Thing About Rapport

If he speaks with vibrant gestures, add some gusto your own hand movements. If her eye-brows are always darting up when she speaks, don't act like your best friend just died (and if her best friend just passed, don't act like you've won the Amazing Race). If their hands are on their hips, try the power position, too. If they're smiling a lot, smile back. Often.

Some people are great at building and sustaining rapport. The rest of us need a tutorial every now and then (especially during those times we wondered why the conversation didn't seem to be going anywhere).

And yet the main thing about rapport is simple: Do what the other party is doing.

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